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Physician Satisfaction with EHR

December 21, 2021 - by Parul Saini, Webmedy team

Healthcare professionals are moving towards technology now numerous providers and health care facilities use it. EHR software collects, records, and maintains patient data. Data includes patient demographic information, medical history, diagnoses, medications, prescriptions, allergy lists, documents, and lab results. The goal of an EHR is to organize patient data, creating it simpler for healthcare staff to evaluate a patient's record before or while their visit.

With the old method of physical file folders, you could simply have health records scattered across various doctor's offices. If you were to go to a new physician, data would need to be copied and sent or faxed to your new physician to give him full knowledge of your health. You can see how many possible difficulties could come up with this - a patient not remembering their past visit information, missing or incomplete records, and hard-to-read handwriting - the list continues.

Electronic Medical Records software (EMR) or Electronic Health Records (EHR) software makes it easy to run daily processes smoothly for healthcare organizations.

Primary care practices and physicians have their unique requirements and difficulties and hence they need software that is adjustable, powerful, functional, and adaptable. A primary care EHR software supports the running of family practices and clinics by assuring that the medical and administrative workflows are streamlined and records are maintained.

Relationship between EHR and Physicians

In a survey, it is found that many front-line physicians will tell you that they have a love-hate relationship with the EHR. They don't want to give it up completely and return to the 'old school days of paper, but the way it has impacted their workflows has simultaneously improved efficiency and caused a complete shift in the care paradigm.

Despite the concurrent deployment of patient satisfaction surveys and EHRs, there is a poor understanding of the relationship that may exist between physician usage of the EHR and patient satisfaction. Most prior research into the impact of the EHR on physician-patient communication has been observational, describing the behaviors of physicians and patients when the clinician accesses an EHR in the exam room. Past research has shown that encounters, where physicians access the EHR, are often filled with long pauses, and that few clinicians attempt to engage patients by sharing what they are looking at on the screen.

Professional Satisfaction with EHR

Here we will walk you through all how EHR is useful in improving Professional Satisfactions:

  • Improved Tracking of Guideline Compliance and Disease Markers

    Physicians and administrators in some practices described how EHRs improved their ability to provide guideline-based care and track patients' markers of disease control over time. These advantages were predominantly noted in primary care practices.

  • Better Access to Patient Data

    Physicians in multiple specialties and practice models noted that their EHRs improved their abilities to access patient data, both in health care settings and at home.

  • Better Communication with Patients and Between Providers

    Physicians described enhanced communication through the medical record itself (e.g., by facilitating access to other providers' notes and eliminating illegible handwriting) and through EHR-based messaging applications (e.g., patient portals). Improvements in between-provider communication were most commonly noted in larger practices, where all providers were on the same EHR.

How EHR can help Physicians in Improving Satisfaction?

  • Helps in Personalized Care

    Functionality in EHR like Patient history helps physicians to maintain a correct and detailed history of patient interactions which provides more personalized care.

  • Helps you with Billing

    Primary care also has a financial side that needs to be automated, the automatic billing and claim tracking tools in the EMR software system automate end-to-end billing procedures and streamline the tracking of various claims. Once the financial processes are running smoothly practices can get paid faster.

  • Increase in Productivity

    Electronic health records help primary care practice by maintaining records digitally, allowing physicians to keep track of patient health and information like demographics, past medical history, prescriptions, etc. Primary care practices use Electronic Health Records to maximize their productivity so they can concentrate on quality care and improve health outcomes.

  • Better Teamwork and Coordination

    EHRs facilitate primary care teamwork and coordination by (1) enhancing communication and (2) redefined team roles/improved delegation. While professionals emphasize the significance of face-to-face communication, they believe EHRs enhance communication within the practice team via enhanced access to patient information for all team members, instant messaging, within-chart notes, phone templates that could be routed to team members inboxes, and task assignments.

  • Redefined Team Roles and Task Assignment

    The fusion of revised clinical workflow with EHR enables primary care physicians to consider enhanced roles within the care team, freeing physicians to concentrate on more complex aspects of care. EHRs support easier task delegation and help avoid task duplication. Task manager software (when part of the EHR) and message distribution from the patient portal to providers' in-boxes are examples of how EHRs allowed such delegation.


EHR software systems have allowed primary care providers to operate more efficiently than in the past. The software features and tools automate and streamline day-to-day clinical, financial, and administrative tasks which let practices see more patients and provide better care. Primary care providers are the pillar in the healthcare system and are often overburdened so good EHR software should be easy to use, automatic, and reliable facilitating seamless communication between physicians involved in the healthcare system.


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