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Role of Chatbots in Healthcare

March 20, 2022 - Parul Saini, Webmedy Team

With the COVID-19 pandemic, patients need a convenient way to stay in touch with their care providers at any time, and providers need ways to save time for their physicians and nurses. A chatbot can serve both sides' needs and increase both the quality and availability of care.

Here we will walk you through all about Chatbots, their uses, and benefits for healthcare.

What are Chatbots?

An online chatbot is a piece of software that uses machine learning algorithms and natural language processing (NLP), to provide real-time patient assistance.

Chatbots have already made an impact in retail, news media, social media, banking, and customer service. Every day, many people interact with chatbots via their smartphones without even realizing it. From catching up on sports news to navigating bank applications to playing conversational games on Facebook Messenger, chatbots are transforming how we live. Healthcare payers, providers, and medical assistants are also beginning to leverage these AI-enabled tools to simplify patient care and reduce unnecessary costs. A healthcare chatbot in the medical field is always working whenever a patient speaks with a medical representative who may sound human but is an intelligent conversational machine.

Advantages of Chatbots in Healthcare

  • Efficient Record-Keeping

    Virtual assistants can also help with record keeping. AI chatbots in healthcare help to drive educated decision-making by sending critical data to health specialists in real-time.

  • Reduced No-Shows

    A study found that a single missed appointment costs a medical office on average $200. Patients can receive reminders from digital assistants, which dramatically reduces the chances of them not showing up on time.

  • Scalability

    You'll need more staff on board to handle several requests at the same time. Intelligent bots, on the other hand, can handle anything from 1 to 1000 interactions at once without any errors.

  • 24X7 Access to Patients

    Live bots guarantee that access to your clinical practice isn't limited to available time. Your current and potential patients can get all the data they need whenever of the day or night.

Use Cases of Chatbots in Healthcare

  • Supporting Clinicians at Point-of-Care

    Virtual assistants assist doctors in retrieving real-time drug information. In addition to the active ingredients in medications, it offers suggestions for prescription drugs. The physician will be able to prescribe a specific drug more quickly and with the proper dosage and instructions because of this.

  • Managing Population Health during Global Pandemics

    It is important to analyze a variety of parameters and symptoms to predict infection. A global pandemic, in which a life-threatening disease is spreading rapidly, motivates people to contact their general practitioner right away. The challenge, however, is handling the influx of inquiries and scheduling appointments for those with symptoms. Having a virtual agent in place can make this process safe, easy, and efficient. Patients can simply share their symptoms and the bot can analyze them to provide appropriate information or educate them on actions to take. If the condition is serious, it can escalate the issue to a human representative or request emergency assistance.

  • Handling Bills and Claims

    Waiting for your patients to process their payments is the last thing you want to do. When integrated with the backend billing system of your practice, a virtual assistant can secure collect payments, and manage inventory.

  • Gathering Patient Feedback

    The objective of any clinical practice is to give the most ideal consideration to patients. Such intelligent bots are the most ideal way to gather mysterious patient input for reliable improvement that eventually adds to patient fulfillment.

  • Giving Secure Access to Health Records

    They can be incorporated with your current EMR/EHR systems that store, share, oversee and keep up with the wellbeing information of patients. These reports can then be safely gotten to by a doctor or the patient at whatever point there is a need.


Chatbots' role should always be improving healthcare experts' jobs, not replacing them. Consequently, the benefits of using chatbots in healthcare are innumerable. In addition to eliminating costs and boosting efficiency, they can ease pressure on healthcare professionals as well as improve the outcomes of patients. The AI-based bot is a must-have in today's healthcare landscape. It allows your facility to be accessible 24 hours a day without having to hire a staff of customer service agents.

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